Returns & Exchanges

At Alma Gourmet, we take great pride in the quality of our artisanal products and want you to be completely satisfied with your purchase. Due to the perishable nature of our specialty foods, we offer returns or replacements on items that arrive damaged or do not meet our high standards of excellence.

Return Process

• 1.
  Inspect Your Order

  Upon delivery, please immediately inspect your package for any signs of damage or discrepancies in the items received.

• 2.
  Contact Customer Support

  Notify us within 48 hours of delivery by emailing our team with your order number and clear photographs of the product and packaging.

• 3.
  Review and Approval

  Our quality assurance team will review your claim and provide instructions for a return shipment or process a direct replacement for the affected goods.

• 4.
  Refund Processing

  Once your claim is approved, a refund will be issued to your original payment method within 5-7 business days, excluding initial shipping costs.