Frequently Asked Questions
Everything you need to know about our gourmet selections and shipping.
How do you ensure the freshness of perishable items during shipping?
We use specialized insulated packaging and cold packs for all temperature-sensitive products. These items are shipped via expedited methods to ensure they arrive at your door in peak condition.
What is the standard delivery time for orders?
Most orders are processed within 1-2 business days. Depending on your location and the shipping method selected, delivery typically takes between 1 to 5 business days.
Do you offer international shipping for your gourmet products?
Currently, we primary ship within the United States. Due to customs regulations regarding food products, international shipping is limited. Please contact our support team for specific inquiries regarding overseas delivery.
What is your return policy for food items?
Due to the perishable nature of our products, we cannot accept returns on food items. However, if your order arrives damaged or if there is an error, please contact us within 24 hours of receipt for a replacement or refund.
Can I include a personalized gift message with my order?
Yes, you can add a custom gift message during the checkout process. We will include a printed card with your message inside the package, and no pricing information will be shown on the packing slip.
Are your products authentic and sourced directly from their regions of origin?
Absolutely. We pride ourselves on sourcing authentic DOP and IGP certified products directly from traditional producers in Italy and around the world to ensure the highest quality and heritage.